Learning Outcomes

Essential English for Greeting Customers

Temporal Clarifications

English for Service Explanations and Process Articulation

Handling Difficult Conversations

Tactful Correction Techniques

Comprehensive Issue Resolution

Effective Letters and Email Writing Techniques

Lesson Summary

Welcome! In this module, our goal is to equip you with fundamental English communication skills essential for effective interaction in customer service scenarios. We'll cover a range of topics, including basic language structures, common phrases, and practical communication strategies.

English for Customer Service and Call Center - Course Assessment

Learn the English language for work in customer service and call centers with this free online course.

English for Customer Service and Call Center

This English course will teach you the secret of professional customer handling. Using some magical words and techniques, you will learn how to deal with upset customers, bridge communication gaps, and clarify their confusion. In this course, you'll learn what to say and what not to say to your customers. Taking this course will not only improve your English skills but also make you a better customer service professional.

Want and would like

City Centre shops

These and those

What, where, who, when, & how

'To be' - Questions and Answers

Beginner Level English Course - Make a Request: Course Summary

5 units of presentations, listening exercises and test questions designed to increase your knowledge of the following topics:

Want, would like, please, this, that, these, and those, ask the price, “Wh” Question words, “To be” questions and responses, words & phrases: City Centre

Beginner Level English - Make a Request Assessment

Learn how to make simple requests and ask for things in English, with this basic English grammar course.

Beginner Level English 2 - Make a Request

This free online English language course will teach you about making requests in English. Can you tell the difference between "I want a cup of tea" and "I would like a cup of tea"? In this course you will learn how to ask for things in a polite and grammatically correct manner, quickly and easily with the use of the interactive visual learning content, helpful audio lessons, and a range of useful included examples and tips.

Present Continuous Tense

Questions in Present Continuous

Answers in Present Continuous

Make a phone call

Conversation about Learning

Beginner Level English Course - Present Continuous: Course Summary

5 units of presentations, listening exercises and test questions designed to increase your knowledge of the following topics:

Grammar
Questions
Responses
Making a phone call
Languages

Course Assessment - Beginner Level English: Present Continuous

Learn how to discuss events as they unfold in the present continuous tense in this free online English grammar course.

Beginner Level English  - Present Continuous

This English language course covers the present continuous tense and explains how to talk about an action or event that is currently happening. We draw on examples, exercises and audio clips that feature native English speakers to help you work on your accent, listening skills and pronunciation. We can make it easier for you to understand and engage in an English conversation by breaking down the rules you need to know into easy steps.

Key words & phrases

Verbs & Tenses

Time

Auxiliary Verbs

Conversation Skills

Upper-Intermediate Level English - Past & Present: Course Summary

7 units of interactive presentations, audio by native speakers, practical tasks and assessment questions to help you learn.

English Course Assessment - Past and Present (Upper-Intermediate Level)

Learn how to use the past and present tense with this free online upper-intermediate English grammar course.

English Language - Past and Present (Upper-Intermediate Level)

This grammar course explains how to use past and present tenses. It is important to know how to employ these tenses if you are going to become fluent in English. We lay out the different uses of verb forms and time-related words used in English to describe the past and present. We also study the different functions of the past and present tenses in various contexts. This course uses examples, exercises and audio clips to help you learn English.

Actions in the Present

Describing people and activities

Discussing Television

People and Events

Elementary Level English - Present Simple and Continuous: Course Summary

Study four lesson topics using interactive presentations and audio by native speakers. Complete useful tasks, exercises and knowledge-check questions. Complete the final graded assessment and earn a free recognised qualification in English. Repeat the course and assessment as often as you need. Play the course on any digital device. This course includes a Learning Outcomes and Lesson Summary unit to aid your learning. See the course topic descriptions for full details of what's covered.

Course Assessment - Elementary Level English: Present Simple & Continuous

Learn how to use the English present simple and continuous tenses with this free online English course.

English Language - Present Simple and Continuous (Elementary level)

This free online English language course will teach you about the present simple and continuous tenses, which are used in English to talk about things and events that are happening around you. They may refer to repeated actions such as 'My dad goes to work every day', or to things that are currently happening, such as "He is going to the store". Take this course today and learn how to apply and understand the present simple and continuous tenses.

Pronunciation: Days and Months

Grammar: Prepositions of Time

Vocabulary: Events

This module will help you understand all areas of time. You will improve your vocabulary, understand the use of numbers, and explain events using exciting adjectives.

Beginner English 105 - Course Assessment

Learn English grammar, pronunciation and vocabulary relating to numbers, time and events with this free online course.

Learn English: Dates and Prepositions of Time

Do you find studying English challenging? This engaging course gives you the confidence to master the basics of telling time and planning events. We cover grammar, pronunciation, and vocabulary relating to these areas, including ‘prepositions of time,’ ‘what,’ or ‘when’ questions relating to time, and basic vocabulary to help you easily discuss events and make plans. Polish your English skills with this course and enroll today.

Discussing Health

Adjectives

Communicating Feelings

Words for Feelings

Word Forms

Upper-Intermediate Level English - Word Forms: Course Summary

5 units of interactive presentations, audio by native speakers, practical tasks and assessment questions to help you learn.

English Course Assessment - Word Forms (Upper-Intermediate Level)

Learn how prefixes and suffixes are used to form new words from other words with this free online English course.

English Language - Word Forms (Upper-Intermediate Level)

This free online English language course will teach you about Word Forms. In this course you will learn how to use prefixes and suffixes to form new words from other words, and greatly enrich your understanding of English vocabulary. You will also learn about how different adjectives can be used to describe English nouns and describe your feelings. Take this free course today and improve your English with easy tips, examples and exercises.

Basic Adjectives In English

Days Of The Week

Like a Lot Or Really Like

Shopping Vocabulary

Synonyms And Antonyms

Food Vocabulary

Football Vocabulary In English

So And Such

Pronunciation Homophones

Silent Letters In English Pronunciation

A - Z Pronunciation

Pronunciation Of UGH In English

The Top 10 Most Used Nouns In English

10 Most Used Verbs In English

10 Most Used Expressions In English

5 Tips To Learn English

English Vocabulary and Pronunciation - Assessment

Enhance your English communication skills with this free online English vocabulary and pronunciation course.

English Vocabulary and Pronunciation

This free online English language course will help you further expand your English vocabulary and improve your pronunciation skills. English is the third most used language on the planet and is spoken by 1.5 billion people around the world. In this course, you will learn essential vocabulary and pronunciation skills for the international language of business and travel. These will be essential for your personal and career advancement.

Pronunciation: Contractions

Grammar: Future Expressions

Vocabulary: Future Time Expressions

In this module, you will learn how to create contractions correctly. Understand how to use verbs in the present simple and present continuous to express future events, and study time expressions to use when discussing future plans.

Learn English: Contractions and Future Travel Plans - Course Assessment

This free online English course teaches contractions, travel vocabulary and the present simple and continuous tenses.

Learn English: Contractions and Future Travel Plans

This English course aims to develop your vocabulary and pronunciation and expand your knowledge of basic grammar concepts. You will start by reviewing contractions and how to use the present simple and present continuous tenses when discussing future events. The vocabulary section contains future time expressions and includes words you can use when going on vacation as well as activities you might do while traveling.

Can, Could, Able

May & Might

Must/Have to

Should

Would

Intermediate Level English Grammar - Modal Verbs: Course Summary

Course Assessment: English Grammar - Modal Verbs (Intermediate Level)

Learn how to use modal verbs to describe intentions, ideas and plans in English with this free online grammar course.

English Grammar - Modal Verbs (Intermediate level)

This English course teaches you about modal verbs, which include ‘must’, ‘shall’, ‘will’, ‘should’, ‘would’, ‘can’, ‘could’, ‘may’ and ‘might’. We use exercises and audio clips to help you learn the grammar and pronunciation of modal verbs as we describe the different forms they take in English sentences. We also show you how to structure sentences correctly using nouns, pronouns, auxiliary verbs and tenses to take your English to the next level.

Pronunciation: Voiced and Unvoiced th Sounds

Grammar: Demonstrative Adjectives

Vocabulary: Colors

This module covers the pronunciation of singular and plural nouns. In addition, you will discover the use of the demonstrative adjective and when to use the present simple tense. Finally, you will learn different color vocabulary.

Learn English: Colors and Clothing with Present Simple Tense - Course Assessment

Learn how to pronounce words, describe nouns and use the simple present tense in this free online English course.

Learn English: Colors and Clothing with Present Simple Tense

This English-speaking course explains word pronunciation using different sounds and shows you how to use the simple present tense. We also demonstrate the value of using good descriptive words or adjectives, recapping both possessive and common adjectives. We then explain how to use demonstrative adjectives (like ‘this and ‘that’) and when to use singular or plural nouns. Sign-up today and complete this exciting course!

Pronunciation: Family

Grammar: Adjectives and Adverbs

Vocabulary: Family Tree

This module will teach you how to group family members and describe them using adjectives and adverbs.  You will also learn how to use the -'s form, and the verb ''have'' to talk about possession.

Learn English: Family Members and Descriptive Adjectives - Course Assessment

Study basic grammar and acquire vocabulary for identifying and describing family members in this free online course.

Learn English: Family Members and Descriptive Adjectives

This free online course aims to develop your pronunciation and various grammatical topics, including the use of adjectives to describe people and using adverbs to add emphasis to sentences. We also review basic vocabulary about family to help you classify and describe those close to you. This course also includes learning how to talk about possessions and explores ways to form questions. Sign up to become more confident and proficient in English.

Pronunciation: Sentence Stress

Grammar: Present Simple

Vocabulary: Activities

This module discusses all the grammar and vocabulary relating to chores and activities. You will learn how to stress words correctly in a sentence which will help your pronunciation. Be ready to describe objects and to ask questions confidently.

Daily Activities and Adverbs of Frequency - Course Assessment

This free online English course covers word stress, verbs, adverbs of frequency and vocabulary relating to activities.

Learn English: Daily Activities and Adverbs of Frequency

If you struggle to find words to stress in English sentences, this introductory English speaking course explains all you need to know regarding sentence rhythm. We study various grammar and spelling rules and show you how to compare present simple and third-person singular tense. We explain ‘wh’ questions to help you ask for information and go over verbs and adverbs of frequency. Finally, we provide vocabulary relating to activities and chores.

Using adjectives to describe things

Superlatives

Asking for and giving directions

Describing Places

Elementary Level English - English for Travel: Course Summary

Course Assessment - Elementary Level English: English for Travel

Learn how to describe places and things related to travel with this free online elementary level English course.

English Language - English for Travel (Elementary level)

This free online English language course teaches you about using English for travel. If you're going to an English-speaking country, why not learn some important English terms and phrases first? This course will teach you how to use English nouns and adjectives to describe things and use positive and negative English words and phrases in a conversation. Make your next trip to an English-speaking country a lot easier with these lessons.

Pronunciation: Final Y Sounds

Grammar: Present Continuous

Vocabulary: Seasons

This module will teach you how to use the present continuous form of a verb. You will also learn about different seasons and what type of clothes to use during each season.

Learn English: Weather and Present Continuous Tense - Course Assessment

This free online course explains the present simple and present continuous tense and vocabulary relating to weather.

Learn English: Weather and Present Continuous Tense

This English course focuses on teaching basic grammar, vocabulary, and pronunciation. You will start by learning the essential vocabulary needed to discuss the weather and then move on to comparing the present simple and present continuous tenses. This course will enhance your confidence when asking 'wh'-questions related to the weather, and you will discover how to use the present participle, a useful form of any verb that ends in '-ing.'

The Alphabet: Pronunciation

Grammar: Verb "Be"

Vocabulary: Greetings and Introductions

This module introduces English pronunciation, letters of the alphabet, and nouns.  There is audio of native speakers to help you learn the sounds of English and questions to check your understanding of each topic.

Pronunciation: Numbers

Grammar: Wh- Questions

Vocabulary: Personal Information

The topics for this course include how to pronounce numbers, rules for possessive adjectives and wh- words, and using personal information to talk about yourself.

Pronunciation: Directions

Grammar: The Imperative

Vocabulary: Around Town

This module discusses imperatives and teaches you common prepositions. 
You will learn how to use articles and ask wh- questions for directions on the street. You will have the vocabulary to use transportation around town.

Diploma in English - A1 Level - Assessment 1

Assessment for modules one (The Alphabet and Verb "Be") to seven (Daily Activities and Adverbs of Frequency) in the course Diploma in English - A1 level.

Pronunciation: Linking Sounds

Grammar: Using 'There' and Prepositions of Place

Vocabulary: House

This module explains the pronunciation of the letter /s/ when linking it to a vowels sound. The grammar section teaches you the 'prepositions of place' and how to use the 'there' to locate people or objects. The final section covers the vocabulary relating to household objects.

Pronunciation: Money and Prices

Grammar: Countable and Uncountable Nouns

Vocabulary: Food and Containers

This module discusses money and how to pronounce costs. You will study the vocabulary relating to food and the phrases to ask questions when shopping.

Pronunciation: Linking with Y

Grammar: Modals and Gerunds

In this module, you will learn the proper pronunciation and use of modal verbs. You will also study gerunds and when to use them, and you will learn about object pronouns.

Pronunciation: Past Tense Endings

Grammar: Past Tense

Vocabulary: Past Time Phrases

This module deals with the pronunciation, grammar and vocabulary relating to the past. Learn past tense endings, past time questions, and use past time phrases when talking to other people.

Diploma in English - A1 Level - Assessment 2

Assessment for modules eight (Household Objects and Prepositions of Place) to thirteen (Contractions and Future Travel Plans) in the course Diploma in English - A1 level.

Diploma in English - A1 Level - Assessment

Master basic English with this free online diploma course in A1 English that lays the foundations for your success.

Diploma in English - A1 Level

Learning the English language has never been easier. This A1-level diploma course will help you gain the confidence to talk about many topics at a basic level. We have designed each module to guide you through the pronunciation of words and grammar rules simply and clearly. Each section builds on your vocabulary so that you will feel confident at work or in social situations. If you want a solid foundation in English, then this course is for you!

Duolingo is Shutting Down Its Only Classroom Tool

2000+ Free Developer and IT Certifications

New CEO, New Structure: Greg Hart Reshapes Coursera’s Reporting

OKR Certification Course: A Path to Renewed Enthusiasm and Productivity

6 Best Influencer Marketing Courses for Marketers

7 Best TikTok Marketing Courses for 2025

Udemy’s Fourth Leadership Exit of 2025: CMO Genefa Murphy Resigns

The Business of Online Education: Khan Academy Tax Returns Analysis (2008–2021)

Learn English as a Second Language (ESL) with Hundreds of Courses & Sites

The Business of Online Education: A Deep Dive Into Coursera’s Financials

8 Best Tailwind Courses for 2026: Build Beautiful, Responsive Websites